FAQ

General

1. How can I contact Premier Outdoor Leisure?

For any inquiries or assistance, please email us at PremierOutdoorLeisure@gmail.com. We're here to help!

2. How can I pay for my order?

We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and other secure payment methods.

Returns

1. How long do I have to initiate a return?

You must initiate your return request within seven days of receiving the item. Items in your possession for longer than seven days will be considered used and not eligible for a refund or replacement.

2. What items are eligible for returns?

We can only process returns and issue refunds for items that are defective, damaged, or incorrect. To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

3. How can I start a return?

To start a return, please contact us at PremierOutdoorLeisure@gmail.com. Once your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package.

Shipping

1. What is the processing time for orders?

All orders are processed within 2-3 business days, excluding weekends and holidays. Orders placed after 1 PM CST will be processed the following business day.

2. What are the shipping methods available?

We offer complimentary shipping for all orders delivered within the U.S. States. Delivery times may vary depending on your location, carrier availability, and other factors beyond our control.

3. What is the delivery estimate for orders?

Shipping times within the United States range from 5 to 15 business days. Please note that these are estimates, and actual delivery times may vary.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order by clicking on the Tracking button located on our home page or visiting the carrier's website or using the tracking link provided in the email.

5. What are the shipping restrictions?

We currently ship only within the United States and do not ship to PO boxes, APO/FPO addresses, or international addresses. Expedited and Overnight shipping options are unavailable.

6. Can I make changes or cancel my order?

We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us immediately. Once an order has been shipped, we are unable to make changes or cancel it.

7. What should I do if my package is lost or damaged?

In the rare event that your package is lost or damaged during transit, please contact us within 3 days of delivery. We will work with the carrier to resolve the issue and ensure that you receive your order or a refund/replacement as quickly as possible.